Services included in Charlie's supplies and installations
AIONETICA activities and services included for Charlie models
| AIONETICA Activities and Services | Charlie Essential | Charlie Advanced | Charlie Strategic |
|---|---|---|---|
| Initial installation | Basic installation. Initial setup, account creation, standard configuration, and operational startup. | ✓ | ✓ |
| Language / Industry Customization | Basic branding, standard copy. We tailor the tone and responses with generic industry content. | ✓ | ✓ |
| Periodic updates | Monthly checks and bug fixes. Functionality checks and corrections of reported responses. | Quarterly | Monthly |
| Technical assistance | Standard email support. Ticket submission and response are standard. | ✓ (base) | ✓ (extended) |
| Training and onboarding | Basic guides and videos. Training materials to get you started with everyday use. | 1/month | 2/month |
| Systems integration (CRM/ERP/API) | (not included) | IT 1 lingua | Up to 5 languages |
| Reporting and analysis | Basic reporting. Basic usage and conversation statistics. | ||
| Integration for Website, e-commerce, documents, email and other tools | ✓ | ✓ | ✓ |
Chatbot customization and alignment with the product sector
| Activity | Essential | Advanced | Strategic |
|---|---|---|---|
| Basic vertical training | ✓ (script e dataset minimi) | ✓ (extended dataset specific use cases) | ✓ (advanced dataset real simulations) |
| Preconfigured sectors | ✓ (e.g. legal, medical, technical) | ✓ (customizable multi-sector) | ✓ (multi-sector multi-location) |
| Language customization | ✓ (base tone and terminology) | ✓ (specialist terminology) | ✓ (terminology complete narrative style) |
| Management of sector regulations | ✓ (main references) | ■ (on ✓ (extended coverage updates) project) | |
| Dedicated sector reports | ✓ (quarterly) | ✓ (monthly predictive analysis) |
■ available only upon specific quote.
Technical Vertical FAQs
1. What does vertical training mean? It's Charlie's configuration for a specific industry (e.g., legal, tax, healthcare, technical), with dedicated scripts and datasets.
2. What are the preconfigured sectors? We have ready-made libraries for the main professional sectors (legal, medical, technical, business services). From the Advanced plan, you can combine multiple sectors.
3. What is meant by language personalization? AI's ability to adopt tone, terminology, and communication methods consistent with the industry (e.g., formal legal language, technical-industrial language, empathetic healthcare language).
4. Why is industry regulation management useful? It allows you to comply with specific regulatory constraints (e.g., healthcare privacy, forensic rules, technical compliance), which are updated periodically to reduce risks.
5. What are dedicated industry reports? Documents that analyze AI interactions and performance in a specific context, highlighting strengths, weaknesses, and future trends.
Governance and Ethics
| Activity | Charlie Essential | Charlie Advanced | Charlie Strategic |
|---|---|---|---|
| Safeguarding of the AION Code of Ethics (operational guarantees) | ✔ application of basic rules | ✔ periodic supervision | ✔ complete governance with dedicated contact person |
| Automatic disclosure (user warning: talking to AI) | ✓ | ✓ | ✓ |
| Ethical audit (periodic monitoring of AI choices) | Quarterly | Monthly | |
| Risk and anomaly register (incident log) | Basic register | Extended log analytical report | |
| Privacy Policy & Compliance (GDPR/AI Act Verification at Operational Level) | Initial check | Verification adjustments | Verification adjustments ongoing consultancy |
| Compliance Documentation & Reporting | Initial document | Document quarterly report | Detailed report audit dossier |
| Support for internal adoption (guidelines) | Mini-guide PDF | Webinar guide | Webinar guide |
| Updating basic content (knowledge) | 1 time / quarter | 1 time / month | 2 times / month quality check |
FAQ Governance ed Etica
1. What is the "custody of the AION Code of Ethics"? It guarantees that your AI always operates with the minimum ethical safeguards established by our protocol. In practice, it never risks going off the rails.
2. What is the purpose of "automatic disclosure"? It serves to immediately inform the user that they are interacting with an AI and not a human, respecting transparency and trust.
3. What does an "ethics audit" mean? It's a periodic review of your AI's behavior to ensure it complies with ethical and operational rules. Frequency: quarterly or monthly, depending on the plan.
4. Why have a risk register and incident log? Because every unexpected event or deviation is recorded and analyzed, preventing future errors and maintaining high reliability.
5. What does "static knowledge" mean? It refers to the updating of core content (documents, manuals, reference data). Frequency varies: from quarterly to twice a month.
6. How does multilingualism work? Your AI can respond not only in Italian, but also in other languages, up to five in the strategic plan. Useful for international companies or those with foreign clients.
Prompt Flows & Conversational Quality
| Activity | Essential | Advanced | Strategic |
|---|---|---|---|
| Basic prompt library | ✓ preconfigured | ✓ sector-specific customization | ✓ complete vertical bookcase |
| Reviewing conversational flows | 1 time/quarter | 1 time/month | 2 times/month advanced optimization |
| Optimizing tones and styles | Standard (formal) | Choice between 2 styles | Multiple style adaptive tone |
| Dynamic FAQ Management | ✓ (base) | ✓ monthly update | ✓ continuous updating |
| Response Quality Assurance (QA) | Quarterly Spot | Monthly review | Weekly review audit |
| Contextual training (client sector) | ✓ included (base) | ✓ extensive and personalized | |
| User Experience (UX) Testing | Half-yearly report | Report trimestrale workshop con team |
FAQ Prompts, Flows & Conversational Quality
1. What is the basic prompt library? It's a set of preconfigured instructions that allows your AI to get started right away with consistent and confident responses. On the Advanced and Strategic plans, the library is enriched with industry-specific or vertical content.
2. Why is it necessary to review conversational flows? Needs change, and conversations need to be updated. Periodic review improves the fluidity and effectiveness of responses.
3. What does "tone and style optimization" mean? It means adapting AI communication to your target audience: from formal language to more empathetic or technical language. In the Strategic Plan, the tone automatically adapts to the context.
4. What is dynamic FAQ management? AI automatically learns and updates answers to frequently asked questions, always keeping them aligned with actual user requests.
5. What is Response Quality Assurance (QA)? It's a periodic review of live conversations to ensure accuracy, clarity, and ethics.
6. What is contextual training for? It allows your AI to learn the specifics of your industry or business, improving the relevance of its responses.
7. What does user experience (UX) testing mean? It's a simulation of real-world usage conducted by user testers, useful for identifying potential weaknesses in the conversation and optimizing it.
KPI, analytics & decisions
| Activity | Essential | Advanced | Strategic |
|---|---|---|---|
| Report KPI | Quarterly | Monthly | Real-time stocks |
| Dashboard self-service | full access | ✓ (segments & filters) | |
| Conversational QA review | Monthly | Weekly | |
| Semantic analysis of intent | ✓ (drift detection) |
FAQ KPI analytics & decisioni
1. What are conversation KPIs? These are indicators such as the number of chats handled, average response times, flow completion rates, and conversions generated.
2. What is the difference between quarterly, monthly, and real-time reports?
- Quarterly: basic overview, useful for those who do not need to check frequently.
- Monthly: constant analysis with updated trends.
- Real-time actions: continuous monitoring with the possibility of immediate and predictive interventions.
3. What is the self-service dashboard for? It allows you to independently access the data, filter by channel, segment, or period, and view results in real time.
4. What is a Conversational QA review? A qualitative review of conversations to identify random or incorrect responses and propose targeted corrections.
5. What does "semantic intent analysis" and "drift detection" mean? It's your AI's ability to detect when users start asking new/unexpected questions (drift), signaling emerging needs and new business opportunities.
Assistance & hours included (EVA team)
| Activity | Essential | Advanced | Strategic |
|---|---|---|---|
| Initial operator training | Mini-guide PDF | Introductory Webinar | Comprehensive training practical exercises |
| Knowledge base update | 1 time / quarter | 1 time / month | 2 times / month quality validation |
| Internal FAQ Support | ✓ (base) | ✓ (extended, with internal ticket management) | |
| Manuals and customized documentation | ✓ Operational PDF | ✓ Complete dossier business use cases |
FAQ Assistance & Hours Included
1. What is the purpose of initial operator training? It helps the internal team become independent in using AI. At the Essential level, we provide basic guidance, while at the Strategic level, comprehensive, hands-on training is provided.
2. Why update your knowledge base regularly? Because company information changes: products, services, regulations. Updating content ensures that the answers always remain accurate and current.
3. What does "prompt & flow review" mean? It's a periodic check of AI conversations and logic to identify weaknesses and improve the quality of responses.
4. What is internal FAQ support? It's a service that allows internal staff to get quick answers to recurring questions about using AI, avoiding errors and inefficiencies.
5. Why are customized manuals useful? Because every company has its own processes: at the Strategic level, we provide comprehensive dossiers with practical examples and use cases, so the team always has clear references.
Security & Compliance
🔴 EVA explains to you
Security isn't optional: every AI must protect data and comply with regulations. In this package, we define the minimum measures (policy and privacy) and go all the way up to advanced verification with periodic testing and audits.
👉 In practice: protect your company from technical, legal, and reputational risks.
| Activity | Essential | Advanced | Strategic |
|---|---|---|---|
| Privacy / Data Policy | ✓ | ✓ | ✓ |
| Hardening API & chiavi | ✓ basic keys | ✓ periodic rotation | ✓ secure vault thorough audits |
| Safety tests | Quarterly | Monthly simulated pen-tests |
Security & Compliance FAQ
1 What does "privacy/data policy" mean? Each implementation includes a set of standard policies, updated to current regulations (GDPR and local privacy), to ensure compliance and transparency.
2. What is API & key hardening? It's the strengthening of connections between systems:
- Essential: basic keys.
- Advanced: periodic key rotation.
- Strategic: Secure vault, audits, and compliance reporting.
3. What kind of safety tests are done?
- Quarterly: Vulnerability scans with technical reporting.
- Monthly pen-tests: controlled attack simulations with detailed risk analysis and corrective solutions.
4. Why is ongoing compliance important? Because laws are evolving, and customer trust depends on ensuring that data is processed securely, verifiably, and transparently.
