The difference between a cost and an investment: how to transform your AI into a lasting growth engine with our service packages
Interactive SERVICE CHARTER Index
Click and go straight to the package on the page you're interested in 👉🏻
Governance, ethics & knowledgeTechnical operations & stabilityPrompt, flow & conversational quality
Channels, integrations & automations
KPI, analytics & decisions
Security & Compliance
Assistance & hours included (EVA team)
Crescita, marketing & customer care
Technical verticals (production & field)
AI MANAGEMENT AND GROWTH
WHY MANAGE YOUR AI with our services
AI left to its own devices doesn't deliver results. It's like buying a plane and only using it for laps on the runway: enormous potential, yet untapped.
AIONETICA's AI Management allows you to transform your chatbot or digital assistant from a simple "technological toy" into a production engine, always updated, monitored and optimized.
With AI Management your company gets:
- Business continuity: Your AI stays active, up-to-date, and secure every day.
- Progressive growth: month after month it becomes more precise, more effective, more useful.
- Measurable ROI: Each intervention generates data and reports to understand what really works.
- Peace of mind: we'll take care of updates, tuning, and fixes, while you focus on your work.
WHAT OUR MANAGEMENT INCLUDES
Managing an AI isn't just about turning it on and letting it run. Our management includes a set of ongoing activities that ensure stability, evolution, and measurable results.
With AIONETICA you have always included:
- Regular updates: prompt tuning, flow revisions, new custom features.
- Monitoring and reporting: constant performance checks, with clear KPIs and dedicated dashboards.
- Direct support: rapid interventions for corrections, optimizations and special requests.
- Training and support: Practical materials and dedicated sessions to teach your team how to get the most out of Charlie.
CONCRETE ADVANTAGES FOR SMEs AND PROFESSIONALS
With our management, AI goes from being a technological toy to becoming a true operational engine. The benefits extend to both commercial and technical aspects:
- More customers, more time: AI intercepts and qualifies contacts, leaving you with only the high-value ones.
- Fewer hidden costs: Reduce phone calls, emails, and repetitive requests that burden staff.
- Smoother processes: Tickets, estimates, appointments, and procedures flow smoothly.
- Continuous technical support: management of assistance requests, initial diagnoses, operating manuals, and digital checklists always available.
- Faster design: AI prepares draft estimates, bills of quantities, tax simulations, or information sheets that the professional then refines.
- Scheduled maintenance and emergencies: our AI can filter priorities, generate alerts and reports to reduce downtime.
- Continuous growth: Evolutionary management ensures your AI improves every month along with your business.
AIONETIC SERVICES
These packages are additional services you can activate separately after purchasing your Charlie. They're not included in the initial package: they improve governance, technical reliability, and conversation quality based on the level you choose.
ADDITIONAL PACKAGES AVAILABLE FOR A FEE
Charlie Models: Essential, Advanced and Strategic Monthly or annual billing available
P.1 Governance and Ethics Package
🔴 EVA explains to you
This service is optional and can only be purchased as a complete package in one of three versions: Essential (ES), Advanced (AD), or Strategic (ST). The contents listed in the table are included in the chosen package and cannot be purchased individually.
| Activity | Charlie Essential | Charlie Advanced | Charlie Strategic |
|---|---|---|---|
| Safeguarding of the AION Code of Ethics (operational guarantees) | ✔ application of basic rules | ✔ periodic supervision | ✔ complete governance with dedicated contact person |
| Automatic disclosure (user warning: talking to AI) | ✓ | ✓ | ✓ |
| Ethical audit (periodic monitoring of AI choices) | Quarterly | Monthly | |
| Risk and anomaly register (incident log) | Basic register | Extended log analytical report | |
| Privacy Policy & Compliance (GDPR/AI Act Verification at Operational Level) | Initial check | Verification adjustments | Verification adjustments ongoing consultancy |
| Compliance Documentation & Reporting | Initial document | Document quarterly report | Detailed report audit dossier |
| Support for internal adoption (guidelines) | Mini-guide PDF | Webinar guide | Webinar guide |
| Updating basic content (knowledge) | 1 time / quarter | 1 time / month | 2 times / month quality check |
FAQ Governance ed Etica
1. What is the "custody of the AION Code of Ethics"? It guarantees that your AI always operates with the minimum ethical safeguards established by our protocol. In practice, it never risks going off the rails.
2. What is the purpose of "automatic disclosure"? It serves to immediately inform the user that they are interacting with an AI and not a human, respecting transparency and trust.
3. What does an "ethics audit" mean? It's a periodic review of your AI's behavior to ensure it complies with ethical and operational rules. Frequency: quarterly or monthly, depending on the plan.
4. Why have a risk register and incident log? Because every unexpected event or deviation is recorded and analyzed, preventing future errors and maintaining high reliability.
5. What does "static knowledge" mean? It refers to the updating of core content (documents, manuals, reference data). Frequency varies: from quarterly to twice a month.
6. How does multilingualism work? Your AI can respond not only in Italian, but also in other languages, up to five in the strategic plan. Useful for international companies or those with foreign clients.
P.2 Technical Operations & Stability Package
🔴 EVA explains to you
This service is optional and can only be sold as a complete package in one of three versions: Essential (ES), Advanced (AD), or Strategic (ST). The contents listed in the table are included in the chosen package and cannot be purchased individually. It ensures the health and technical reliability of your AI: always on, updated, and ready to respond without a hitch. 👉 In practice: you avoid blockages, slowdowns, and invisible problems that can waste customers and time.
| Activity | Charlie Essential | Charlie Advanced | Charlie Strategic |
|---|---|---|---|
| 24/7 uptime/health monitoring | ✓ basic control | ✓ advanced monitoring | ✓ complete monitoring with dedicated alerts |
| Preventive maintenance | Monthly | Biweekly | Weekly |
| Backup & versioning | Weekly | Daily | Real-time |
| Test & Rollback Environment | ✓ standard | ✓ dedicated sandbox | |
| Ticket response time SLA | 48h | 24h | 4h |
| IT Security Policy & Update | Initial check | Scheduled updates | Constant updates security hardening |
| Support for internal adoption (guidelines) | Mini-guide PDF | Webinar guide | Webinar guide |
| Updating basic content (knowledge) | 1 time / quarter | 1 time / month | 2 times / month quality check |
| Technical documentation | Initial report | Quarterly report | Detailed report technical audit |
| EVA support for custom requests | ✓ included (base) | ✓ included (extended) | ✓ even (priority) |
FAQ Technical Operation and Stability
1. What is "24-hour uptime/health monitoring"? It's the constant check that your AI is online and functioning properly. In the event of any crashes or anomalies, we receive an immediate alert and take action.
2. Why is preventive maintenance necessary? Like a car, AI also requires regular checks: small interventions prevent major breakdowns. Frequency: monthly, biweekly, or weekly.
3. What does “backup & versioning” mean? All data and streams are backed up periodically, so you can always recover previous versions and avoid losing important information.
4. What is the purpose of the test & rollback environment? It's a safe space where we test changes and new features without risk. If something doesn't work, we roll back immediately.
5. What does SLA ticket response time mean? SLA (Service Level Agreement) indicates how quickly we respond when you report a problem:
- 48h in the Essential plan
- 24h nell’Advanced
- 4h in the Strategic
6. What does "IT security policy & updates" mean? It's the management of your AI's digital security: corrective patches, scheduled or ongoing updates, and even hardening your defenses.
7. Why do you need technical documentation? It provides you with a clear and certified overview of your AI status: from the initial report to the complete dossier with technical audit.
8. What role does EVA support play in this package? You can count on EVA for personalized questions or requests: from basic assistance to priority support in the Strategic plan.
P.3 Prompt Flows & Conversational Quality Package
🔴 EVA explains to you
This service is optional and can only be sold as a complete package in one of three versions: Essential (ES), Advanced (AD), or Strategic (ST). The contents listed in the table are included in the chosen package and cannot be purchased individually. It ensures that your AI communicates clearly, consistently, and with increasing quality, adapting to the real needs of users and maintaining your company's reputation. 👉 In practice: your AI becomes an assistant capable of communicating with competence, fluency, and empathy.
| Activity | Essential | Advanced | Strategic |
|---|---|---|---|
| Basic prompt library | ✓ preconfigured | ✓ sector-specific customization | ✓ complete vertical bookcase |
| Reviewing conversational flows | 1 time/quarter | 1 time/month | 2 times/month advanced optimization |
| Optimizing tones and styles | Standard (formal) | Choice between 2 styles | Multiple style adaptive tone |
| Dynamic FAQ Management | ✓ (base) | ✓ monthly update | ✓ continuous updating |
| Response Quality Assurance (QA) | Quarterly Spot | Monthly review | Weekly review audit |
| Contextual training (client sector) | ✓ included (base) | ✓ extensive and personalized | |
| User Experience (UX) Testing | Half-yearly report | Report trimestrale workshop con team |
FAQ Prompts, Flows & Conversational Quality
1. What is the basic prompt library? It's a set of preconfigured instructions that allows your AI to get started right away with consistent and confident responses. On the Advanced and Strategic plans, the library is enriched with industry-specific or vertical content.
2. Why is it necessary to review conversational flows? Needs change, and conversations need to be updated. Periodic review improves the fluidity and effectiveness of responses.
3. What does "tone and style optimization" mean? It means adapting AI communication to your target audience: from formal language to more empathetic or technical language. In the Strategic Plan, the tone automatically adapts to the context.
4. What is dynamic FAQ management? AI automatically learns and updates answers to frequently asked questions, always keeping them aligned with actual user requests.
5. What is Response Quality Assurance (QA)? It's a periodic review of live conversations to ensure accuracy, clarity, and ethics.
6. What is contextual training for? It allows your AI to learn the specifics of your industry or business, improving the relevance of its responses.
7. What does user experience (UX) testing mean? It's a simulation of real-world usage conducted by user testers, useful for identifying potential weaknesses in the conversation and optimizing it.
P.4 Channels, Integrations & Automations Package
🔴 EVA explains to you
This service is optional and can only be sold as a complete package in one of three versions: Essential (ES), Advanced (AD), or Strategic (ST). The contents listed in the table are included in the chosen package and cannot be purchased individually. It ensures that your AI is present in the right channels, integrated with business software, and capable of automating tasks that previously required time and manual resources. 👉 In practice: your AI works on multiple fronts, streamlining processes and making them more efficient.
| Activity | Essential | Advanced | Strategic |
|---|---|---|---|
| Website / web widget integration | Included | Included | Included |
| Social channels / messaging | 1 channel | 2nd channel | 3 channel |
| Email / ticketing | ✓ (base) | ✓ (advanced) | ✓ (with priority) |
| CRM / ERP | ✓ (standard) | ✓ (custom) | |
| Calendars & Reservations | ✓ (base) | ✓ (multi-resource) | ✓ (multi-location) |
| Payments & e-commerce | ✓ (complete) |
FAQ Channels, Integrations & Automations
1. What does "website/widget integration" mean? It's the ability to embed your AI directly into your website (for example, as a chat in the bottom right corner), ready to interact with visitors.
2. Which social media and messaging channels can I connect? WhatsApp, Messenger, Telegram, Instagram Direct, and other compatible business messaging systems.
3. What's the difference between basic, advanced, and priority email?
- Basic: Simple ticket management via email.
- Advanced: Automatic sorting with categories.
- Priority: Dedicated queues with accelerated response times.
4. What does CRM/ERP integration mean? AI connects to your management system or CRM to consult customer data, enter leads, update records, and generate automatic reports.
5. Calendars & Reservations: What's Changing?
- Base: A single appointment calendar.
- Multi-resource: managing multiple people or services.
- Multi-site: coordination between different branches or locations.
6. Payments & e-commerce: when is it needed? Only in the Strategic plan: AI becomes a true sales assistant, managing orders, carts, and payments securely.
P.5 KPI, Analytics & Decisions Package
🔴 EVA explains to you
This service is optional and can only be sold as a complete package in one of three versions: Essential (ES), Advanced (AD), or Strategic (ST). It helps you measure results and understand whether your AI delivers real value. With reports, dashboards, and advanced analytics, you can improve service, anticipate customer needs, and make data-driven decisions. 👉 In practice: it's not enough to have AI that speaks; you need to know whether it's actually growing your business.
| Activity | Essential | Advanced | Strategic |
|---|---|---|---|
| Report KPI | Quarterly | Monthly | Real-time stocks |
| Dashboard self-service | full access | ✓ (segments & filters) | |
| Conversational QA review | Monthly | Weekly | |
| Semantic analysis of intent | ✓ (drift detection) |
FAQ KPI analytics & decisioni
1. What are conversation KPIs? These are indicators such as the number of chats handled, average response times, flow completion rates, and conversions generated.
2. What is the difference between quarterly, monthly, and real-time reports?
- Quarterly: basic overview, useful for those who do not need to check frequently.
- Monthly: constant analysis with updated trends.
- Real-time actions: continuous monitoring with the possibility of immediate and predictive interventions.
3. What is the self-service dashboard for? It allows you to independently access the data, filter by channel, segment, or period, and view results in real time.
4. What is a Conversational QA review? A qualitative review of conversations to identify random or incorrect responses and propose targeted corrections.
5. What does "semantic intent analysis" and "drift detection" mean? It's your AI's ability to detect when users start asking new/unexpected questions (drift), signaling emerging needs and new business opportunities.
P.6 Security & Compliance Package
🔴 EVA explains to you
Security isn't optional: every AI must protect data and comply with regulations. In this package, we define the minimum measures (policy and privacy) and go all the way up to advanced verification with periodic testing and audits.
👉 In practice: protect your company from technical, legal, and reputational risks.
| Activity | Essential | Advanced | Strategic |
|---|---|---|---|
| Privacy / Data Policy | ✓ | ✓ | ✓ |
| Hardening API & chiavi | ✓ basic keys | ✓ periodic rotation | ✓ secure vault thorough audits |
| Safety tests | Quarterly | Monthly simulated pen-tests |
Security & Compliance FAQ
1 What does "privacy/data policy" mean? Each implementation includes a set of standard policies, updated to current regulations (GDPR and local privacy), to ensure compliance and transparency.
2. What is API & key hardening? It's the strengthening of connections between systems:
- Essential: basic keys.
- Advanced: periodic key rotation.
- Strategic: Secure vault, audits, and compliance reporting.
3. What kind of safety tests are done?
- Quarterly: Vulnerability scans with technical reporting.
- Monthly pen-tests: controlled attack simulations with detailed risk analysis and corrective solutions.
4. Why is ongoing compliance important? Because laws are evolving, and customer trust depends on ensuring that data is processed securely, verifiably, and transparently.
P.7 Assistance Package & Hours Included (EVA Team)
🔴 EVA explains to you
AI that isn't updated and trained quickly becomes ineffective. This package ensures your Charlies are always trained, with up-to-date content and an internal team capable of managing them independently.
👉 In practice: invest in skills development and the quality of responses, reducing the risk of obsolescence.
| Activity | Essential | Advanced | Strategic |
|---|---|---|---|
| Initial operator training | Mini-guide PDF | Introductory Webinar | Comprehensive training practical exercises |
| Knowledge base update | 1 time / quarter | 1 time / month | 2 times / month quality validation |
| Internal FAQ Support | ✓ (base) | ✓ (extended, with internal ticket management) | |
| Manuals and customized documentation | ✓ Operational PDF | ✓ Complete dossier business use cases |
FAQ Assistance & Hours Included
1. What is the purpose of initial operator training? It helps the internal team become independent in using AI. At the Essential level, we provide basic guidance, while at the Strategic level, comprehensive, hands-on training is provided.
2. Why update your knowledge base regularly? Because company information changes: products, services, regulations. Updating content ensures that the answers always remain accurate and current.
3. What does "prompt & flow review" mean? It's a periodic check of AI conversations and logic to identify weaknesses and improve the quality of responses.
4. What is internal FAQ support? It's a service that allows internal staff to get quick answers to recurring questions about using AI, avoiding errors and inefficiencies.
5. Why are customized manuals useful? Because every company has its own processes: at the Strategic level, we provide comprehensive dossiers with practical examples and use cases, so the team always has clear references.
P.8 Growth, Marketing & Customer Care Package
🔴 EVA explains to you
Here we enter the commercial and relational side: AI doesn't just respond, but becomes an active participant in generating leads, supporting marketing campaigns, and assisting customers throughout the purchasing process. In practice, it transforms conversations into business opportunities.
| Activity | Essential | Advanced | Strategic |
|---|---|---|---|
| Ready-made script libraries (leads, complaints, quotes) | ✓ | ✓ | ✓ |
| Campaign support | ✓ (co-design) | ✓ (co-management) | |
| Cart recovery / retargeting | ✓ | ||
| Lead qualification & routing | ✓ (basic rules) | ✓ (score) | ✓ (score intent) |
FAQ Crescita, marketing & customer care
1. What are pre-built script libraries? They are pre-configured response sets and paths to handle common requests like lead generation, complaint management, and quote calculations.
2. What does “campaign support” mean?
- Co-design: we build AI-integrated marketing campaigns together, providing materials and consulting.
- Co-management: In the Strategic Plan, we operationally follow the campaigns, monitor results, and optimize in real time.
3. What is cart recovery / retargeting? AI intercepts customers who have abandoned their carts or shown interest and re-engages them with targeted messages to maximize the likelihood of conversion.
4. How does lead qualification & routing work?
- Basic rules: sort contacts according to predefined criteria.
- Score: Assign scores to leads based on interest and behavior.
- Score Intent: Advanced evaluation of user intent to prioritize the most promising contacts.
P.9 Customization & Sectors Package
🔴 EVA explains to you
Every industry has specific needs: a law firm doesn't have the same priorities as a mechanic's shop or a medical center. This package allows you to adapt Charlie to your professional context, with vertical training and customizations that go beyond the standard version.
👉 In practice: your AI speaks the language of your industry and handles typical cases in your business.
| Activity | Essential | Advanced | Strategic |
|---|---|---|---|
| Basic vertical training | ✓ (script e dataset minimi) | ✓ (extended dataset specific use cases) | ✓ (advanced dataset real simulations) |
| Preconfigured sectors | ✓ (e.g. legal, medical, technical) | ✓ (customizable multi-sector) | ✓ (multi-sector multi-location) |
| Language customization | ✓ (base tone and terminology) | ✓ (specialist terminology) | ✓ (terminology complete narrative style) |
| Management of sector regulations | ✓ (main references) | ■ (on ✓ (extended coverage updates) project) | |
| Dedicated sector reports | ✓ (quarterly) | ✓ (monthly predictive analysis) |
■ available only upon specific quote.
Technical Vertical FAQs
1. What does vertical training mean? It's Charlie's configuration for a specific industry (e.g., legal, tax, healthcare, technical), with dedicated scripts and datasets.
2. What are the preconfigured sectors? We have ready-made libraries for the main professional sectors (legal, medical, technical, business services). From the Advanced plan, you can combine multiple sectors.
3. What is meant by language personalization? AI's ability to adopt tone, terminology, and communication methods consistent with the industry (e.g., formal legal language, technical-industrial language, empathetic healthcare language).
4. Why is industry regulation management useful? It allows you to comply with specific regulatory constraints (e.g., healthcare privacy, forensic rules, technical compliance), which are updated periodically to reduce risks.
5. What are dedicated industry reports? Documents that analyze AI interactions and performance in a specific context, highlighting strengths, weaknesses, and future trends.
