CHARLIE: an engine for growth, a multiplier of resources.
Charlie isn't a piece of software you need to learn, but a digital colleague that becomes part of your daily processes. It doesn't replace people:
It frees them from urgencies, bureaucracy, and repetitive tasks, allowing them to focus on what generates value. For professionals and companies alike, Charlie becomes the lever that multiplies resources and results, without complications.
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AI for Business
AI for special applications
AI for small businesses
AI for accommodation facilitiesAI for professional activities
FAQ
The three Charlie models: Essential, Advanced and Strategic
Every business has different needs, which is why AIONETICA has developed three models of Charlie, our ethical chatbot, designed to adapt to every level of operational complexity:
- Charlie Essential The most immediate and accessible version: quick installation, prompt responses, and guaranteed minimum ethical compliance. Perfect for professional firms, local businesses, and SMEs who want to start communicating with customers immediately, simply and securely.
- Charlie Advanced A step further: it integrates advanced features, more frequent updates, and multilingual capabilities. Designed for businesses that require more structured contact management and digital support that can grow with the organization.
- Charlie Strategic is the most comprehensive and customizable model: every detail is tailored to your needs, with advanced features, extensive multilingual support, and constant supervision. It's the ideal assistant for complex companies, multi-site teams, or professionals who require the highest levels of reliability, integration, and ethical support.
- With the three EAS models (Essential, Advanced, Strategic), every company finds its solution, from the most agile to the most structured, always with the guarantee of the AION Code of Ethics.
Summary table of AIONETICA activities for Charlie models
| AIONETIC Activity | Charlie Essential | Charlie Advanced | Charlie Strategic |
|---|---|---|---|
| Initial installation | Basic installation. Initial setup, account creation, standard configuration, and operational startup. | ✓ | ✓ |
| Language / Industry Customization | Basic branding, standard copy. We tailor the tone and responses with generic industry content. | ✓ | ✓ |
| Periodic updates | Monthly checks and bug fixes. Functionality checks and corrections of reported responses. | Quarterly | Monthly |
| Technical assistance | Standard email support. Ticket submission and response are standard. | ✓ (base) | ✓ (extended) |
| Training and onboarding | Basic guides and videos. Training materials to get you started with everyday use. | 1/month | 2/month |
| Systems integration (CRM/ERP/API) | (not included) | IT 1 lingua | Up to 5 languages |
| Reporting and analysis | Basic reporting. Basic usage and conversation statistics. |
A better future is still possible, it only depends on us
THE POWER OF OUR CHATBOTS TO IMPROVE AND OPTIMIZE LIFE AND WORK
1. Technical and design support
Charlie can be trained for any technical role, even high-profile ones. She can assist technicians and engineers in their daily work or speed up marginal tasks that take up valuable design time or the management of production departments or plants.
2. Greater commercial efficiency and sales results
Our Chatbots, designed for marketing or sales, are trained to handle any complex situation. Not only are they capable of providing any information related to the company and its products, but by combining knowledge, professionalism, and a certain amount of empathy, they produce that long-awaited result: the acquisition of a customer, or their perfect qualification for a subsequent decisive contact. In technical terms: - Lead Acquisition
Gathering information on potential customers on the market from various online and offline sources.
- Lead Qualification
Activities aimed at qualifying and selecting information on potential customers.
- Lead Routing
Activities that involve direct contact with potential customers to support sales networks.
3. More accurate estimates and projects
Our Chatbots can be successfully trained to create any type of quote: construction, mechanical, electronic, industrial, services, and consultancy in any product sector and any professional field.
Our chatbots have a huge capacity not only to acquire millions of specific pieces of information, but thanks to careful design and application of prompts, they also manage a large number of variables, making the quote process particularly accurate.
4. Emergency management and 24/7 assistance
Our Charlies have demonstrated complete reliability even in emergency situations, both technical and human. They have been successfully used for:
- provide immediate customer assistance in the event of breakdowns or malfunctions;
- support citizens in critical situations, such as road accidents or requests for emergency assistance.
Operating 24 hours a day, Charlie is able to guarantee:
- continuous technical support for machine or system installations;
- management of urgent maintenance due to sudden breakdowns;
- scheduled maintenance planning;
- immediate technical assistance in the event of a system downtime or sudden breakdown.
Each intervention is accompanied by timely reporting, which documents the actions performed and allows the human team to intervene promptly and accurately. In this way, Charlie becomes a true digital emergency response center, capable of reducing response times and increasing the efficiency of critical interventions. 5. Cost reduction and greater operational efficiency
Charlie isn't a gadget, but a digital colleague who lightens the operational burden on departments. He handles complex and repetitive questions, filters technical support requests, opens completed tickets, and prepares standardized reports and documents.
This means that professionals and technicians focus only on cases of real complexity, while low-value activities are automated.
The result is twofold:
- reduction of operating costs, because staff time is dedicated to what really matters;
- increased efficiency, thanks to smoother processes, fewer errors and faster response times.
If more technical or commercial information is needed, EVA is able to provide further information and make offers based on the characteristics of the customer's business,
CHARLIE: apps for all activities
Charlie integrates skills, procedures, and knowledge, transforming into a true digital colleague capable of working, supporting human performance, communicating, assisting, informing, and simplifying. Each sector finds its application: those working in production receive technical and operational support, those in service receive assistance with customer management, and professionals have an ally in documentation and in interacting with their clients.
tailor-made solutions for every situation
Charlie is never the same: she changes face and skills based on the context, ready to work by your side, 24 hours a day.
Here are the four great worlds to start from:
AI FOR COMPANIES
CharlIE becomes an operational and commercial support for companies of all sizes.
Whether it's a retail outlet, a logistics warehouse, or a manufacturing company, our AIs are trained to manage both customer relationships and internal processes.
What it can do for you:
- Commercial companies (large-scale retail, retail, warehouses): welcome customers online, respond in real time regarding product availability, manage reservations or orders, and collect useful data for marketing, direct interventions for technical or sales assistance, even at individual points of sale.
- Manufacturing companies (metalworking, food, chemical, etc.): supports technical and sales departments in preparing estimates, during the design phases, in managing orders and providing after-sales assistance, and in departmental processing.
- Logistics and distribution: Monitor inventory, update deliveries, manage tracking requests, and automate communication with suppliers and customers.
Concrete results: Faster responses, increased productivity and quality, fewer errors, happier customers, and employees relieved of repetitive tasks.
Do you have any questions or concerns? Check out our FAQs. 👉 Learn more.
or ask EVA, our AI, online consultant
SPECIAL AI
Tailored solutions for complex needs
Chatbot per:
- Manage and optimize production processes.
- Manage other Chatbots used in process management.
- Manage and optimize flows and production variables.
There are companies that cannot settle for standard tools: they need tailor-made solutions, capable of communicating with existing company systems and tackling particularly delicate processes. Our Special AIs are created precisely for this: to integrate, coordinate and enhance.
Tailor-made projects
- Chatbots designed for unique processes or vertical industries (healthcare, logistics, energy, finance).
- Complete customization of flows, languages, and interfaces.
- Scalable solutions that grow with your organization.
Advanced integrations
- Connection with ERP, CRM, and company database systems.
- Intelligent automation of complex multi-department procedures.
- Secure interfaces for real-time data exchange with other platforms.
Do you have any questions or concerns? Check out our FAQs. 👉 Learn more.
or ask EVA, our AI, online consultant
AI for Small Businesses
The support that frees up time and helps your business grow
You don't need large structures to take advantage of artificial intelligence. Our AI solutions for small businesses are simple to use, quick to implement, and can immediately streamline your daily workload.
Craftsmen (plumbers, electricians, technicians, mechanics, etc.)
- Online assistant available to customers for any information.
- Online technical assistance in case of breakdowns or breakages of any kind.
- Automatic management of requests and appointments.
- Advanced technical support for solving even complex problems.
- Quick answers to frequently asked customer questions.
- Basic technical support with checklists and mini-operational guides for systems and products.
Hairdressers and beauty centers
- 24/7 online bookings with automatic reminders.
- Personalized advice on treatments and products.
- Build customer loyalty with targeted offers.
Do you have any questions or concerns? Check out our FAQs. 👉 Learn more.
or ask EVA, our AI, online consultant
AI for Accommodation Facilities
Hotels, B&Bs, residences, farmhouses, tourist villages. Here a more robust system is needed, capable of integrating AI with management systems and communicating in multiple languages, in this sense our Charlies speak 87 languages perfectly.
- Reservation management, automated check-in/check-out.
- Advanced support for websites and social media, including email and PDF documents
- Integrations with booking engines and CRMs.
- Instant multilingual responses to guest requests (87 languages).
- Personalized suggestions for additional services (spa, restaurants, events).
- Virtual tour guides and experiential advice.
- Continuous assistance during your stay (room service, complaints, local information).
Our Charlies are able to follow and accompany the guest individually, to follow them on their smartphone and accompany them on tourist visits, to museums and other monuments, and are also able to advise them on routes and transport based on specific needs. They can suggest which routes to take, where to stop, what the prices and costs are for each option. OUR TOUR GUIDES ARE EXCEPTIONAL
Do you have any questions or concerns? Check out our FAQs. 👉 Learn more.
or ask EVA, our AI, online consultant
AI for PROFESSIONAL ACTIVITIES
The digital colleague that increases value and reduces downtime
For professionals, time is the scarcest resource. Charlie becomes a true studio assistant, capable of easing repetitive tasks and enhancing the most important aspect: client relationships and the quality of work.
Specialist doctors and outpatient clinics.
- Scientific information support for the individual physician.
- Online assistant for patient information.
- Appointment management and reminders.
- Patient information sheets.
- Summary and archiving of non-clinical reports.
Lawyers and Law Firms
- Technical and informational support for lawyers.
- Quick search in legislation and case law.
- First drafts of deeds and contracts to be finalized.
- Legal FAQs for clients and prospects.
Accountants and labor consultants
- Simulated calculation of taxes and contributions.
- Scientific, informational, and regulatory support for professionals.
- Reminders for tax and social security deadlines.
- First drafts of declarations and balance sheets.
Surveyors, engineers, architects
- Support in preparing estimates and quantity surveys.
- Technical support for design.
- Construction site report and compliance check.
- Estimate for masonry work.
Do you have any questions or concerns? Check out our FAQs. 👉 Learn more.
or ask EVA, our AI, online consultant
FAQ - AI FOR BUSINESSES
1. What is the concrete advantage of using Charlie in a retail or large-scale retail business? Charlie connects with online and offline customers, manages large volumes of requests in real time, and reduces response times. It can integrate warehouse, ordering, and CRM systems, turning every contact into a qualified opportunity.
2. Can Charlie communicate with existing company systems (ERP, CRM, management software)? Yes. Our solutions integrate with existing software via APIs or dedicated modules, without disrupting internal processes. This ensures operational continuity and maximum efficiency.
3. How does it support a manufacturing company, such as the metalworking or food processing industries? Charlie provides 24-hour technical support to customers, manages complex quotes and orders, and assists internal departments in compiling forms, checklists, and reports. It can even guide maintenance steps or standard procedures.
4. What benefits does it bring to the sales department? Charlie filters contacts, qualifies leads, and organizes targeted follow-ups. This way, salespeople only dedicate time to prospects who are ready or have a real chance of closing, increasing productivity and revenue.
5. And what about the technical office or production? Charlie collects data from customers, prepares structured quotes, and reduces errors in technical specifications. He supports design by assisting engineers with the management of calculations, configurations, and variables.
6. How long does implementation take? On average, 2 to 4 weeks, depending on the complexity of the systems to be integrated. The configuration is modular: it starts with basic functions (FAQs, quotes, tickets) and is progressively expanded.
7. Is it safe to entrust Charlie with sensitive data such as orders or contracts? Yes. All data is processed in accordance with GDPR, with encryption protocols and controlled access. Furthermore, every Charlie includes ethical filters and transparency logs.
FAQ - TO THE SPECIALS
1. When is a custom AI project needed? When business processes can't be standardized or when complexity requires a specific model (e.g., industry regulations, unique internal procedures, highly specialized technical support).
2. What advanced integrations are possible? Special Charlies connect to ERP, CRM, proprietary databases, and management software. They automate flows between departments (e.g., production, warehouse, administration) and improve internal coordination.
3. How long does it take to develop a custom project? It depends on the complexity: a simple integration with a management system can take a few weeks, while a complete ERP/CRM ecosystem can take a few months. EVA provides an initial estimate immediately.
4. What's the difference between standard AI and specialized AI? Standard AI offers predefined features, while specialized AI is built around company processes, without imposing rigid frameworks. It's designed for organizations with complex or constantly evolving needs.
5. How much does a Charlie Special cost? There's no single price: costs vary based on the level of customization and required integrations. EVA, our online consultant, provides an instant quote based on the information you enter.
FAQ - AI for Small Businesses
1. How can a Charlie help a craftsman (plumber, electrician, mechanic)? Charlie responds to customers 24/7, provides basic technical assistance, takes requests and schedules, and offers quick solutions even for complex problems. This allows the craftsman to focus on the job without wasting time on phone calls and paperwork.
2. Can a Charlie manage appointments and technical requests? Yes. It can schedule appointments, send confirmations and reminders, manage a calendar, and filter technical requests by distinguishing between emergencies and scheduled activities.
3. How does online technical support work? Charlie provides immediate answers to frequently asked questions, with operational checklists and mini-guides for small repairs or maintenance. When the situation is more complex, it collects all the necessary information and forwards it to the technician.
4. For a hairdresser or beauty salon, what does it do differently? It manages bookings 24/7 with automatic reminders, suggests personalized treatments and products, sends targeted offers to build customer loyalty, and answers frequently asked questions (available services, opening hours, promotions).
5. How difficult is it to implement Charlie in a small business? Implementation is quick: just a few hours of briefing are needed to train it in the specific sector, and it can be operational very quickly, without complex infrastructure.
6. How much does Charlie cost for small businesses? The costs are affordable. EVA, our AI consultant, immediately provides a personalized quote based on the industry (artisan, hairdresser, beauty salon) and the features requested.
7. What's the concrete benefit for a small business? Less time wasted on the phone, fewer missed appointments, increased customer loyalty, and more efficient day-to-day management. Charlie becomes a digital assistant who works 24/7, while the owner focuses on his own work.
FAQ - AI for Hospitality Facilities
1. Can a Charlie really manage reservations for a hotel or B&B? Yes. It automatically manages reservations, check-ins/check-outs, and sends confirmations and reminders, reducing errors and wait times. It can integrate with the main booking engines and CRMs already in use at the property.
2. How many languages does a Charlie answer in? Our Charlies speak and understand up to 87 languages perfectly, with instant translation for guest questions and answers. This makes it easier to welcome international guests and enhance your property's reputation.
3. Can it also support additional services (spa, restaurant, events)? Of course. Charlie offers customized packages, suggests targeted offers during your stay, and provides information on opening hours, menus, availability, or special events. It's a true digital upselling tool.
4. How does assistance work during your stay? Charlie is available 24/7 for questions about room service, local information, complaints, or emergencies. Every request is handled or quickly routed to the appropriate staff.
5. Is it possible to have integrated tour guides? Yes. Charlies can offer virtual tour guides, propose personalized itineraries based on guests' preferences, and recommend tours, museums, restaurants, or local events, even accompanying them via smartphone during their travels.
6. Does implementing Charlie in a hotel require a large investment? No. Implementation is modular: it can start with basic services (reservations and check-in/check-out) and then expand to include advanced features such as multilingualism, upselling, and travel guides. Costs are based on the size of the property.
7. What's the added value compared to traditional booking systems? Unlike a static system, Charlie interacts in real time with the guest, answering questions, resolving issues, and creating a more seamless and personalized experience. It's like having an always-on digital concierge.
8. How long does it take to get started? For an average organization, setup and initial training take just a few weeks. Once up and running, Charlie is operational 24/7 without any additional management complexity.
FAQ - AI for Professional Activities
1. Can a doctor or a clinic really rely on a Charlie? Yes. Our AIs support doctors with scientific and organizational support: they manage reminders and appointments, archive non-clinical reports, and produce information sheets for patients. This frees professionals from bureaucratic burdens and allows them to focus on the value of the doctor-patient relationship.
2. What advantages does a law firm offer? Charlie accelerates regulatory and case law research, produces first drafts of contracts and deeds, supports the drafting of internal memos, and keeps the firm's database up to date. It's also helpful for clients, with a digital FAQ always available to clarify recurring questions.
3. Isn't there a risk that AI will replace a lawyer's professionalism? Absolutely not. Charlie doesn't interpret or decide: he prepares drafts and provides background material, but the final responsibility always remains with the lawyer. He's a digital colleague who reduces downtime and enhances work with high intellectual content.
4. How can an accountant use it effectively? Charlie calculates tax and contribution simulations, sends reminders about tax or social security deadlines, and prepares first drafts of tax returns and financial statements. This frees up the professional's time to dedicate to strategic consulting and client relationships.
5. And for engineers, surveyors, and architects? Charlie supports the preparation of estimates and bills of quantities, assists with design with compliance checklists, produces site reports, and updates technical documentation. It's like having a technical assistant always available, who never forgets anything.
6. How long does it take to train Charlie for a professional practice? It depends on the size of the practice and the areas of expertise, but it typically takes just a few weeks to set up the knowledge base and core workflows. The AI learns and improves with daily use.
7. What guarantees are there regarding the confidentiality of customer data? Charlies comply with the AION Code of Ethics and are configured to manage data in full compliance with GDPR regulations. When required by NDA, references and sensitive data are anonymized.
8. How much does a Charlie for professionals cost? Costs are proportional to the number of features requested: EVA, our AI consultant, immediately provides a personalized quote based on the profession (doctor, lawyer, engineer, etc.) and business volume.
